MCS Monthly Subscription
CLOUD SUPPORT THAT'S ALWAYS BY YOUR SIDE
Empower your business with tailored Cloud Solutions.
Services Provided
Experience the ease of Microsoft Cloud with our Managed Cloud Services. Our expert team ensures your cloud is secure, scalable, and always available, empowering your business to stay agile and achieve lasting success.
Help Desk Support
Our help desk provides quick, reliable assistance for break-fix issues, user management, and license management for all your Microsoft SaaS products.
- Break-fix issue handling
- Direct contact with Aerie representatives (9 AM - 5 PM EST)
- Extended support with Microsoft 24/7 escalation
Typical response time within 1-2 business hours.
Reporting & Monitoring
Stay informed with ongoing insights and updates to keep your systems optimized.
- Licensing review to maximize efficiency
- Detailed monthly usage and ticket activity reports
- Proactive monitoring of Microsoft outages with mitigation recommendations
Account Management
Enjoy peace of mind knowing an Aerie Account Manager is always ready to assist.
- Dedicated Account Manager for streamlined communication
- Access to Microsoft Technical Account Manager (TAM) for advanced issue resolution
Out-of-scope requests are seamlessly escalated through Microsoft Reactive or Proactive Support.
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Add-On Services
Proactive Hours: Expand your Microsoft Cloud capabilities with our Proactive Hours service. Both our Advanced and Premier tiers include 4 monthly hours of hands-on development and advisory support tailored to your business goals.
- Development: Microsoft-certified engineers create custom solutions to fit your needs
- Advisory Services: Expert guidance on Microsoft tools and digital transformation
Unused hours roll over within the contract term for added flexibility.
