Leveraging AI for Knowledge Management
Our work for Nucor Castrip LLC.
PLATFORM
- Azure - Cognitive Services
- M365
- SharePoint
INDUSTRY
OUTCOME
- Annual savings of thousands of hours previously spent on document searches and information retrieval.
About Nucor Castrip, LLC
Nucor Castrip, LLC, a leader in steel production, has partnered with Aerie to revolutionize how they manage and access technical knowledge.
Through a collaboration between Nucor Corporation, BlueScope Steel Ltd., and IHI Corporation, Castrip aims to commercialize advanced twin-roll casting technology for carbon and stainless steels.
The Challenge:
Castrip needed a way to efficiently navigate and extract insights from its vast repository of technical documents and reports.
The Solution:
Implementing the Knowledge Search Center
The Aerie Knowledge Search Center (KSC), powered by Azure AI and OpenAI Service, provides a state-of-the-art platform for Castrip employees to leverage generative AI for document interaction and insight extraction. This solution enables:
- Natural language interactions with documents for quick answers and insights.
- A centralized access point for all stored knowledge.
- A custom-built, ChatGPT-like interface tailored to Castrip's documentation needs.
Key Features and Benefits
- Scalability to millions of documents.
- User-friendly, search-based functionality.
- Customizable navigation and taxonomy.
- Accessibility across devices and locations.
- Comprehensive support for product queries.
- Document change tracking and audit-ready features.
- Detailed permission and security settings.
- Opt-in notifications for document changes.
The Impact:
- Accelerated operations through instant document access in SharePoint Online.
- Enhanced quality and safety by standardizing operational procedures.
- Streamlined documentation processes with automated change management.
- Improved insights and efficiency through natural language chatbot interactions.